Privacy Policy

1. Who We Are

Kids Wonderland ("we," "our," "us") operates the website kidswonderland.in, an ecommerce platform selling kids' products across India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

Personal Information

• Name — for order delivery and account creation
• Email address — for order confirmations, shipping updates, and marketing (with consent)
• Phone number — for delivery coordination (optional)
• Shipping address — required for order fulfillment including full address, city, state, and PIN code
• Payment information — processed securely by Stripe; we never store your full card or UPI details

Automatically Collected Information

• Device & Browser data — IP address, browser type, operating system
• Usage data — pages visited, time spent, products viewed
• Cookies — for session management, cart persistence, and analytics (see Section 8)

3. How We Use Your Information

• Order Processing — to process and deliver your purchases
• Customer Support — to respond to your queries and provide assistance
• Marketing — to send promotional emails, offers, and newsletters (only with your explicit consent)
• Site Improvement — to analyze usage patterns and improve our website experience
• Legal Compliance — to comply with applicable laws including Indian tax (GST) regulations

4. How We Share Your Information

We share your information only with trusted third-party service providers necessary to operate our business:

• Clerk — user authentication and account management
• Stripe — payment processing (PCI-DSS Level 1 certified)
• Cloudinary — product image hosting and delivery
• PostHog — product analytics and usage insights
• Resend — transactional email delivery
• Delivery Partners (Delhivery, Blue Dart) — shipping address shared for order fulfillment

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Children's Privacy (COPPA Compliance)

Kids Wonderland is a shopping platform for parents and guardians of children. We do not knowingly collect personal information directly from children under 13.

• All purchases must be made by adults (18+) through verified accounts
• We do not offer features that allow children to create public profiles, post content, or communicate with strangers
• If we learn that a child under 13 has provided personal information without parental consent, we will delete it promptly
• Parents may contact us at privacy@kidswonderland.in to review or request deletion of their child's information

6. Data Retention & Security

• We retain your personal data only as long as necessary for the purposes described in this policy
• Order records are retained for 7 years as required by Indian tax law (GST compliance)
• We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and regular security audits
• Payment data is tokenized and processed exclusively through Stripe — we never handle raw card numbers

7. Your Rights

Under the Indian Information Technology Act, 2000 and the Digital Personal Data Protection Act, you have the right to:

• Access — request a copy of your personal data we hold
• Correction — update or correct inaccurate information
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Withdraw Consent — opt out of marketing communications at any time
• Data Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at privacy@kidswonderland.in. We will respond within 30 days.

8. Cookies Policy

We use cookies and similar technologies to provide a smooth shopping experience:

• Essential Cookies — required for site functionality (cart, authentication, checkout)
• Analytics Cookies — help us understand how you use our site (PostHog)
• Preference Cookies — remember your language and display preferences

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email and/or a prominent notice on our website. The "Last updated" date at the top indicates the latest revision.

10. Contact Us