Returns & Refunds

1. Return Eligibility

You may return most products within 7 calendar days of delivery if:

• The item is damaged or defective upon arrival
• The item is significantly different from the product description or images
• You received the wrong item

Items must be unused, in original packaging with all tags and accessories. We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

• Undergarments, innerwear, and swimwear (hygiene reasons)
• Opened consumables — diapers, wipes, baby food, formula
• Personalized or custom-made items
• Gift cards and digital products
• Items marked "Final Sale" or "Non-Returnable" on the product page

3. How to Initiate a Return

1. Contact us at support@kidswonderland.in within 7 days of delivery with your order number and reason for return. Please attach photos of any damage or defects.
2. Approval: We review requests within 24 business hours and send a return authorization along with pickup details.
3. Pickup: We arrange a free return pickup from your delivery address. Please pack the item securely in its original packaging.
4. Inspection: Once received, we inspect the item within 2 business days.
5. Resolution: Approved returns are refunded or exchanged as per your preference.

4. Refund Timeline

Refunds are always issued to the original payment method (credit card, debit card, or UPI) used at checkout via Stripe. Store credit is available as an alternative for faster turnaround.

5. Exchange Policy

If you would like a different size, color, or variant of the same product, we offer free exchanges within the 7-day return window. Follow the same return process and mention your exchange preference. We will ship the replacement once the original item is picked up.

6. Defective or Damaged Items

If you receive a defective or damaged item, we sincerely apologize! Please contact us immediately with photos. We will prioritize your case and offer a replacement or full refund, including any shipping charges paid. No return of the damaged item is required in most cases — we will dispose of it responsibly.

7. Cancellations

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled but can be returned after delivery under our standard return policy.

8. Contact